EC-Council University provides a written procedure which details how students or other parties may register a complaint or grievance, how the institution will investigate the complaint, and how the institution will attempt to solve the complaint.
The following grievance procedure should be followed by the complainant:
A record of each grievance and academic appeal, including its nature and disposition, shall be maintained, for all programs, by the University. Should the student still be dissatisfied, he or she can seek relief from the New Mexico Higher Education Department at New Mexico Higher Education Department, 2044 Galisteo Street Suite 4, Santa Fe, NM 87505-2100, 1-505-476-8400 or https://hed.state.nm.us/students-parents/student-complaints From the NMHED website: The Private Postsecondary Schools Division (PPSD) is responsible for the following:
Please see the ECCU Catalog for more details.
The Distance Education Accrediting Commission (DEAC) – Contact
information DEAC
1101 17th Street NW, Suite 808
Washington, DC 20036
EC-Council University maintains open files for inspection regarding all complaints lodged within the past 3 years against faculty, staff and students.
If possible, the complaint should be given to the individual directly responsible for the situation. EC-Council University will NOT take adversary action against the student who lodged the complaint.
EC-Council University encourages individuals to take the following steps when handling complaints:
Submit your complaint in writing to the Academic Appeals Committee at: [email protected]
In the complaint be sure to include:
The Committee will respond to your complaint within 10 business days.
If the student is dissatisfied or feels unable to confront the individual who is directly responsible, the case will be handed over to the University President, who will investigate the matter and report back to the student. The investigation will be handled in an impartial manner. Please see the ECCU Catalog for more details.
Should the student still be dissatisfied, he or she can seek relief from the New Mexico Higher Education Department at:
New Mexico Higher Education Department,
2044 Galisteo Street Suite 4,
Santa Fe, NM 87505-2100,
or call 1-505-476-8400
https://hed.nm.gov/students-parents/student-complaints
Should the student still be dissatisfied, he or she can seek relief from the New Mexico Higher Education Department at New Mexico Higher Education Department, 2044 Galisteo Street Suite 4, Santa Fe, NM 87505-2100, 1-505-476-8400 or https://hed.state.nm.us/students-parents/student-complaints From the NMHED website: The Private Postsecondary Schools Division (PPSD) is responsible for the following:
Enforcing the New Mexico statutes and rules for all private postsecondary educational institutions operating with a physical presence in the state of New Mexico
Cooperating with authorities seeking to resolve student complaints against state-authorized postsecondary educational institutions and designated out-of-state proprietary schools
The National Council for State Authorization Reciprocity Agreements (NC-SARA) is an agreement among member states, districts and territories that sets national standards for interstate offering of postsecondary distance education courses and programs. EC-Council University (ECCU) is an NC-SARA approved institution and the New Mexico Higher Education Department (NMHED) is the NC-SARA Portal Entity for New Mexico. Distance Education students attending ECCU who would like to resolve a grievance should follow ECCU’s established Student Complaint Process. However, if an issue cannot be resolved internally, you may file an NC-SARA complaint with the New Mexico Higher Education Department. Complaints regarding grades and student conduct violations shall not be reviewed by NMHED. Please visit https://hed.nm.gov/students-parents/student-complaints for more information.
Complaints not addressed can also be submitted to the Distance Education and Accrediting Commission (DEAC) by completing the online complaint form at www.deac.org.
Or mailed to:
Distance Education Accrediting Commission
1101 17th Street NW Suite 808
Washington, DC 20036
